TABLE 1.
Telemedicine service 2019: Descriptive statistics
| Proportion/Average | C.I/Std. Dev. | Obs. | ||
|---|---|---|---|---|
| Call outcome | Resolved | 66.6% | [65.5%, 67.7%] | 6890 |
| Prescription | 11.5% | [9.7%, 13.3%] | 1191 | |
| Follow‐up | 8.3% | [6.4%, 10.1%] | 857 | |
| Referral | 10.8% | [9.0%, 12.7%] | 1121 | |
| Medical specialty | General medicine | 45.8% | [44.4%, 47.3%] | 4740 |
| Ob/Gyn | 18.5% | [16.7%, 20.2%] | 1909 | |
| Pediatrics | 35.7% | [34.2%, 37.2%] | 3691 | |
| Patient's characteristics | Age | 30.6 | 15.1 | 10340 |
| Male | 43.1% | [41.6%, 44.5%] | 4455 | |
| Previously diagnosed | 25.0% | [23.3%, 26.7%] | 2585 |
Note: In panel 1, the column “Proportion/Average” reports the proportion of calls that resolved the patient's issue, that ended in a prescription, that required a follow‐up call, or that referred the patient to another doctor. In panel 2, the column “Proportion/Average” reports the proportion of calls made to each medical specialty. In panel 3, the column “Proportion/Average” reports the average patient's age, and the proportion who were male, or who had a preexisting condition. The last two columns report the confidence interval (for proportion) or standard deviation (for averages) of each variable, and the number of calls/observations, respectively.